Your Information Is Fully Protected

asc365 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what types of information we collect when you use our website or services, why we collect it, how that information is used, and what steps we take to keep your information secure. By using our services, you agree to the terms of this policy.

This policy may be updated from time to time. For any changes, we will revise the "Last Updated" date at the top of the page. We recommend that you review this policy regularly.

When registering on the asc365 platform and using our services, we may collect the following types of information:

1.1 Personally Identifiable Information

• Your full name and username
• Email address
• Date of birth (for age verification — users must be 21 years of age or older)
• Mobile number
• Residential address
• National ID (NID) or passport number (when identity verification is required)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposit and withdrawal processing)
• Bank account details (if bank transfer is used)
• Transaction history and amounts

1.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system
• Cookie and session data
• Gaming activity and preference information on the platform
• Login time and date

We collect information in various ways. The details are described below:

2.1 Information Provided Directly

When you register on asc365, verify your account, request a deposit or withdrawal, or contact our support team — you provide certain information directly. We collect this information with your consent.

2.2 Automatically Collected Information

When you browse our platform, some information is collected automatically. This includes your IP address, browser information, the time and sequence of page visits, and preferences stored through cookies.

2.3 Information Received from Third Parties

For identity and age verification, we may sometimes seek assistance from trusted third-party verification agencies. In such cases, we share only the minimum necessary information and securely store the verification results received.

asc365 uses the information collected about you only for the following legitimate purposes:

• Account Management: Completing your registration, verifying your identity, and ensuring account security.
• Processing Financial Transactions: Completing deposits, withdrawals, and bonus-related activities.
• Providing Customer Support: Resolving your questions and complaints, in particular through our 24/7 Bengali live chat and email support service.
• Platform Improvement: Analyzing user behavior to improve the quality of our services.
• Regulatory Compliance: Implementing fraud prevention, anti-money laundering (AML) measures, and responsible gaming policies.
• Age Verification: Ensuring that only individuals aged 21 or older are using the platform.
• Relevant Communications: Sending important account-related notifications and promotional offers (with your consent).

asc365 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank services), identity verification, and technical infrastructure management. These partners may use information only under contractual terms and in accordance with our instructions.

4.2 Legal Obligations

We may be legally required to disclose information under a court order, the directives of a government regulatory authority, or applicable law. Such disclosure will always be made in compliance with the applicable legal framework.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities where necessary to protect platform security, detect fraud, or prevent money laundering.

To protect your information, asc365 has adopted industry-standard technical and organizational measures:

• SSL Encryption: All data transmission on our website is protected by SSL (Secure Sockets Layer) encryption technology.
• Encrypted Data Storage: Sensitive information collected is stored on servers in encrypted form.
• Access Control: Only authorized personnel have access to the necessary information, and every access is logged.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Two-Factor Authentication: A two-step verification system is available for additional security when accessing your account.
• Data Minimization: We collect only the information necessary to provide our services.

However, we acknowledge that no internet-based method is completely secure. We strive to ensure the highest level of protection, but 100% security cannot be guaranteed.

Cookies and similar tracking technologies are used on the asc365 website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and managing secure sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to review platform usage and improve the quality of our services.

6.2 Cookie Control

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

We retain your information only for as long as necessary. Generally:

• Information from active accounts is retained throughout the duration the account is active.
• Financial transaction records may be kept for a specified period after account closure in accordance with applicable law.
• Fraud prevention related information is retained for the required period.
• After the set retention period, information is securely deleted or anonymised.

You have certain important rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Correction: The right to request correction if there is any inaccuracy in your information.
• Erasure Request: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request your information in a structured, commonly used format.
• Withdrawal of Consent: The right to withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, contact us at [email protected]. We will respond to your request in a timely manner.

The asc365 platform is for adults aged 21 or older only. We do not knowingly collect information from minors. Age verification at the time of registration is a mandatory process.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If parents or guardians are concerned that their child's information may be on the platform, please contact us immediately.

Our platform may integrate services from payment gateways and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies and are responsible for how your information is handled on their platforms. asc365 is not responsible for the privacy policies of these third parties.

We recommend that you read the privacy policy of any third-party service before using it.

asc365 reserves the right to update this privacy policy at any time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• A notification may be sent to registered users by email.
• A notification may be displayed on the platform.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is always ready to assist you in Bengali.

After you submit a privacy-related complaint, we will conduct a proper investigation and notify you of the outcome. More complex matters may take a little longer to resolve, but we will always keep you informed of the progress.